Active Listening Skills

Level Refresher

Delivery Method(s): Classroom, Virtual

Who Should Attend

All Federal civilian and military employees and contractors are eligible to attend.

Course Overview

Active listening is at the core of healthy relationships, both personal and professional.  

Body language, tone, and words all play a significant role in communication, but without the component of listening, even the well-intentioned communicator may not succeed.

It is not only the responsibility of the sender to encode the message, but also the responsibility of the receiver to decode the message effectively. This 1-day workshop will help participants build and improve their listening, processing, and comprehension skills.

Course Objectives

• Define what it means to be an active listener

• Understand the value of active listening and its importance to career advancement
   
• Identify ways to enhance listening skills
   
• Understand how body language plays a part in positive receptivity  
   
• Identify inclusive ways to communicate in a diverse setting 
   
• Learn how to ask questions and paraphrase for clarity 
   
• Identify distractions that prevent effective listening 
   
• Discuss how and why a good, positive attitude encourages active listening